Return Policy
Thank you for purchasing Ming Luxury custom furniture. Please read our return & refund terms carefully before submitting your order.
Custom‑made Products
Most of our furniture items are custom‑manufactured according to customer requirements. Custom‑made goods are NOT eligible for unconditional return or refund once production has started.
Before Production
If you need to cancel your order before production commences, you may apply for order cancellation. The deposit will be processed according to our sales agreement.
After Shipment
Once goods have been shipped out, order cancellation, return or refusal of delivery will not be accepted.
Damaged Goods
Please inspect goods immediately upon arrival. If products arrive damaged, you must provide photos/videos of packaging and damage within 7 working days after receiving goods. We will assess the situation and discuss solutions together.
Non‑Returnable Situations
– Custom furniture after production starts
– Damage caused by improper assembly, misuse or man‑made destruction
– Normal wear and tear after usage
– Goods refused by buyer without quality issues
If you have any questions about our return policy, please contact our sales team before placing your order.